Refund Policy

30 days

You can request a refund within 30 days of a purchase. Write to tawanti.pe@gmail.com from the email on the account, with the order number if you have it. Paddle (merchant of record) processes the refund; it goes back to the original payment method.

Credits (top-ups)

Top-ups are prepaid credits for generating digital timelines, via OpenRouter. Within 30 days:

• Unused credits: refunded in full.
• Partly used: we refund the unused portion, or the full amount if generation failed or the result was unusable.
• After 30 days: no refund, except where the law requires one.

Monthly plan

Cancel anytime; you keep the remaining timelines in the current period. The last charge can be refunded within 30 days of that payment.

Exceptions

We may refuse a refund if more than 30 days have passed, if you already used all the credits and the product worked as described, or if the account was used to abuse the service (chargebacks after a refund, automated generation, fraud).

How long it takes

Once approved, Paddle typically completes the refund in a few business days. We will confirm by email. Questions: tawanti.pe@gmail.com.